FREE shipping and 30 day returns!
Find answers to the most frequently asked questions about shopping online with Zoara. If any of your questions are left unanswered after reading through the list below, we welcome you to Contact Us.
How can I be sure that Zoara is the best online jeweler?
Zoara’s mission is to bring you the ultimate online diamond and jewelry shopping experience by offering the highest quality diamonds and jewelry at the best prices. We make finding your dream diamond or jewelry piece easy and enjoyable with superior products and stellar service.
Where is Zoara located?
Zoara’s central offices are located in the heart of the diamond district in New York City. As an international company, Zoara is proud to host offices worldwide allowing us to better service our customers all over the globe and monitor the major diamond markets.
Is it risky to purchase fine jewelry online?
Zoara stands with you every step of the way so you can make an educated purchase in full confidence. All loose diamonds are accompanied by an original GIA diamond grading report, ensuring authenticity. Zoara only ships with insured carriers and offers easy 30 day returns. Our customer service team is always available to assist, whatever the need, to make sure that you are completely satisfied with your purchase.
Can I buy just a diamond? What about just a setting?
For sure! Zoara is happy to provide loose diamonds, though we do not offer lone settings. If you are having trouble deciding on the perfect diamond for your setting, just contact our Customer Service and they will make sure you find the perfect centerstone for your ring.
Can I order a custom ring?
Yes! Whether it be a unique engagement ring design or a specialized wedding band, Zoara’s expert jewelers are happy to help you create the perfect ring. We welcome both modifications to rings from our catalog and original designs. For specific inquiries, contact our Customer Service team.
What is the difference between white gold and platinum?
While white gold and Platinum are nearly identical in their silvery appearance, they differ greatly in their durability. Platinum is a denser, stronger metal and therefore endures every-day wear better and require less maintenance. We highly recommend Platinum rings over white gold, as their superior durability makes them a better investment in the long run.
How do I know what my ring size is?
Zoara is happy to help you accurately measure your rings size or the ring size of your loved one. Please visit our Ring Size Guide
for more information. US customers may request a complimentary plastic ring sizer free of charge.
Can you engrave my ring?
Yes! Zoara provides FREE engraving up to 15 characters, including spaces. Enter your desired inscription during checkout, or update our customer service with your engraving. Please note that engravings are available in Latin alphabet letters only and that eternity rings and other select styles may not support engraving.
Can I put an order on hold?
Orders that have been paid in full may be put on hold for later shipment upon request. Loose diamonds that are not paid for in full cannot be put on hold.
Shipping and Packaging
Does Zoara ship internationally?
Zoara is happy to ship all over the world, requiring only a small fee for handling and insurance. Please note that customers are responsible for any customs, duties or taxes that may be levied. See our International Orders
page for more details.
How is my order packaged?
All Zoara packaging is specially designed to safeguard each jewelry item. Unmarked on the outside, your package will hold one of our signature black jewelry boxes, with engagement ring boxes featuring an LED light that spotlights your diamond’s shine and sparkle.
Is my shipment insured?
Yes. All of our shipments are fully insured. When returning an item, you are responsible for insurance of the package unless a return shipping label has been provided for by Zoara, in which case the shipment is fully insured.
What about taxes or customs?
Customers are responsible for all duties, taxes, or custom fees. Zoara does not cover or reimburse any such charges. Contact your local authorities to verify fees before placing your order.